top of page


FREQUENTLY ASKED QUESTIONS
Here are our frequently asked questions to help you better navigate our events! If you don't find the answer
you are looking for, call us!
-
How do I purchase tickets?Tickets can be purchased by clicking the "Buy Tickets" button next to the event on the home page. This button will take you to either Moxie Event's ticketing page (hosted via showpass.com or ticketspice.com) or the theater's website.
-
Can I buy tickets offline?This is dependent on the venue. Most theaters do have a box office number or a box office location that you can visit in person. If you have a question about a specific theater or need their contact information visit our Theaters page or call our offices at 330-759-4570
-
How will I get my tickets if I buy them online?They will be emailed to the email you provide at checkout.
-
I have recieved a Moxie Events voucher/gift card. How do I redeem the offer?Give us a call at 330-759-4570 to redeem your gift card or voucher!
-
What if my tickets are lost or stolen?Your email that included your tickets can be used to enter into the event. If you purchased tickets through Moxie Events at showpass.com or ticketspice.com and have deleted that email we can send you a new one at your request by calling 330-759-4570. If the tickets were purchased through the theater, you will need to contact the theater directly to have those tickets resent to your email.
-
Do you offer refunds?We do not offer refunds. However, you are free to sell or giveaway your tickets to another party on your own.
-
Can I show my tickets on my phone at the door or do I need to have the physical tickets with me?Yes! You can simply show your tickets on your phone, you do not have to have them printed out.
-
Can I put a ticket on hold?No, we do not allow tickets to be held.
-
Can I purchase tickets at the door/entrance?This is dependent on the venue. Most box offices open 1 hour prior to show time. Please contact the theater directly to see if they offer this service.
-
What types of payments do you accept?Purchasing through Moxie Events: Showpass.com accepts all major credit cards. Ticketspice.com accepts Visa, MasterCard, American Express and Discover. Purchasing through the Theater: This is depending on the venue, please refer to their ticketing page for accepted forms of payment.
-
What fees and taxes will I be charged?This depends on the venue. Most online ticketing purchases do include some fees and sales tax. The amount will be clearly indicated when you proceed with purchasing your tickets.
-
What if the event is cancelled or postponed?If the tickets have been purchased through Moxie Events an email and text will be issued to you containing information on what is going to happen. If tickets were purchased through the theater, the theater will be contacting you via the email address provided at the time of purchase.
-
What attire is expected at the events?Our events do not have a required dress code.
-
What time do the doors open?Typically doors open 30 minutes to 1 hour prior to show time. We typically indicate the door and show time on our event promos. Please refer to the theater's policies located on their websites for specific times.
-
Where should I park and is parking free?This is dependent on the venue. Please visit the specific theater's website to find information on parking.
-
Is there a way for me to get updates as the event gets closer?Follow us on Facebook, Instagram, & Tiktok for all new show and up to date information. You can also sign up for our emailing list on our home page!
bottom of page