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Here are our frequently asked questions to help you better navigate our events! If you don't find the answer

you are looking for, call us!

  • How do I purchase tickets?
    ​You can purchase tickets ​​through our website, our Facebook page or by calling our offices at 330.759.4570
  • Can I buy tickets offline? How?
    Yes, you can purchase tickets offline by calling our offices at 330.759.4570 and someone will take all your purchasing information. Your tickets can be emailed to you or held at the door at the time of the event.
  • How will I get my tickets if I buy them online?
    They will be emailed to the email you provide at checkout.
  • I have recieved a Moxie Events voucher/gift card. How do I redeem the offer?
    Give us a call at 330.759.4570 to redeem your gift card or voucher!
  • What if my tickets are lost or stolen?
    Your email that included your tickets can be used to enter into the event. If you have deleted that email we can send you a new one at your request by calling 330.759.4570.
  • Can I show my tickets on my phone at the door or do I need to have the physical tickets with me?
    Yes! You can simply show your tickets on your phone, you do not have to have them printed out.
  • Can I put a ticket on hold?
    No, we do not allow tickets to be held.
  • Can I purchase tickets at the door/entrance?
    No, tickets must be purchased ahead of time.
  • The name on my ticket doesn't match the attendee's name. Is that okay?
    Yes, the name that appears on your ticket matches the name on the credit card that was provided and does not need to reflect all those attending. ​
  • What types of payments do you accept?
    We accept visa, MasterCard, American Express and Discover.
  • What fees and taxes will I be charged?
    It may range from each event but you will be charged at fee of $2-$5.
  • Do you offer refunds?
    We do not offer refunds. However, you are free to sell or giveaway your tickets to another party on your own.
  • Do you offer military, senior citizen or other discounts?"
    We do not offer discounts at this time.
  • Will my seats be together?
    If you have purchased your party's tickets together, your seats will all be together. If your party is larger than the table size available you will still be seated near one another.
  • I want to sit with another group going to the same event, how can I ensure this happens?"
    Th easiest way to ensure you sit with your group is to purchase your tickets in one transaction. If you have purchased your tickets separate from the rest of your party, please call 330.759.4570 and give us the names of your party so we can ensure you sit together.
  • What if the event is cancelled or postponed?
    An email, text, phone call will be issued to you containing information on what is going to happen.
  • Are masks required for these events?
    Masks are not required, but are suggested for the safety of our guests and performers.
  • What attire is expected at the events?
    Our events do not have a dress code unless specified in the individual event. However, if we do have a themed event, it is typical for guests to come dressed for the occasion. Example - Our 1920's Murder Mysteries are a great time to attend in your best flapper dress or fedora!
  • What time do the doors open?
    Doors open 10-15 minutes before the event is scheduled to begin.
  • Where should I park and is parking free?
    Most of our venues have free parking right outside the venue. If they do not have a lot of their own, street parking is available.
  • Is there a way for me to get updates as the event gets closer?
    Follow us on facebook and join our email list to get updates on events and specific ones you are interested in!
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